Set up text messaging in Jackrabbit

Issue/Question

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How do I get set up for texting with Twilio and Jackrabbit?

Resolution

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To initiate the setup process for texting in Jackrabbit, go to the Gear icon > Settings > General > Text Messages (left menu).

❗It is crucial that you select the appropriate Tax ID option and provide the correct, required information for your business. If the submitted information is incorrect and declined by Twilio, a fee of $19.00 will be charged for each resubmission.

For details about each form field, refer to Twilio's documentation on required business information.

Your information is used to create a new Twilio sub-account specifically for your business under our Jackrabbit Twilio Main Account. Once the form is submitted, we will review your information, and send you an email with any additional details needed to set up your texting sub-account. Depending on Twilio's response time and how quickly we receive any additional information needed from you, the entire setup process could take anywhere from a few days to up to two weeks.

When your campaign is approved, your Twilio sub-account will be linked to your Jackrabbit account. You will then receive an additional email containing your texting numbers and instructions to send a test text message.

⚙️Note: User Permissions may limit access to this feature or functionality.