Use Jackrabbit

Configure Your System

• Manage Statement header and footer
• Manage Parent Portal notification settings
• By Session Dates billing - Class and Session dates
• Allow Multi-Class discounts to apply across different Categories

See all 34 articles

Manage People (Families, Students, Staff)

• Families
• Students
• Staff & Users

Schedule & Run Programs (Activities)

• Classes
• Appointments
• Camps
• Events
• Email students in a recital
• Display recital participation on student and class enrollments
• Set up a Party Type to collect a deposit at booking
• Cutoff Dates - Age requirements for enrollment

Payments & Billing

• Billing & Fees
• Payments & Transactions
• Financial Reports & Statements

Communicate with Families & Staff

• Email Families by Session
• Email archived Classes
• Delete a saved email image or file
• Insert Image in Email

See all 26 articles

Use Portals & Online Features

• Parent Portal - View signed Policies
• Manage Online Registration field requirements
• Prevent Problem Accounts from enrolling in the Parent Portal
• Staff Portal - Staff cannot see all Activities

See all 58 articles

Integrations & Advanced Features

• Business Intelligence Dashboard - Location revenue differences
• Text messaging usage guidelines
• Correct an automated task that isn't working
• View the details of a scheduled automation task

See all 17 articles

Reports & Data

• Revenue Summary and Fee Summary - report differences
• Requesting SOC or Compliance Documentation
• Compare enrollment between Sessions
• Find families with more than one student

See all 49 articles

Known Issues

• 🛠️Emails under Family > Misc Tab not showing in Care Accounts
• 🛠️Event Enrollments not showing Family Name that Enrolled
• 🛠️Appointment Conflict Reason hidden behind Book Appointment setup popup
• 🛠️Unable to Save Changes Under ePayment Settings

See all 9 articles

Miscellaneous

• Book a call with our Support Team
• Submit a ticket with a Jackrabbit Support Representative
• Use the Self Check-in
• Restore deleted pay period

See all 27 articles