Use Jackrabbit

Configure Your System

• Add Google Tag Manager to Parent Portal Registration
• Controlling email notification recipients with User Permissions
• Edit room names
• Understand default policy group assignment

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Manage People (Families, Students, Staff)

• Families
• Students
• Staff & Users

Schedule & Run Programs (Activities)

• Classes
• Appointments
• Camps
• Events

Payments & Billing

• Billing & Fees
• Payments & Transactions
• Financial Reports & Statements

Communicate with Families & Staff

• Insert Image in Email
• Send a message to a specific family's Parent Portal
• Unsend/Edit a sent Email
• Add Jackrabbit to safe sender list for emails

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Use Portals & Online Features

• Manage Online Registration field requirements
• Allow staff to see all activities and classes on Staff Portal
• Allow inactive families to enroll in Parent Portal
• Update or add a payment method in the Parent Portal

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Integrations & Advanced Features

• Text messaging usage guidelines
• Correct an automated task that isn't working
• View the details of a scheduled automation task
• QuickBooks option not available in Transactions menu

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Reports & Data

• Lead File - Student data in enrollment reports
• Report on Students enrolled on multiple Waitlists
• List students by date of enrollment in a particular session
• Events not appearing on Instructor Time Reports

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Known Issues

• 🛠️Unable to setup Tuition Posting Automation for Weekly Billing Cycle
• 🛠️No bookings available for Parties when a Staff is also assigned to a Vary Class Times by Day
• 🛠️Parent Portal allowing enrollment without payment when setting requires payment
• 🛠️Parent Portal Cart Validation is not allowing drop-in enrollment when a class has openings due to absences

Miscellaneous

• Applying for a Capital Loan in Jackrabbit Pay when another loan has an outstanding balance
• Book a call with our Support Team
• Jackrabbit UserID and password recovery
• Submit a ticket with a Jackrabbit Support Representative

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Product Guides & Reference Docs

• Camp Listings - Feature Overview
• Camp Listings Column Names and Aliases
• Show or Hide Columns in Camp Listings
• Sort Columns in Camp Listings