Use Jackrabbit

Configure Your System

• Create a Membership Type drop-down list value
• View all Discount Rules
• Accessing blank store barcodes
• Add additional Gender drop-down options

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Manage People (Families, Students, Staff)

• Families
• Students
• Staff

Schedule & Run Programs (Activities)

• Classes
• Appointments
• Camps
• Events

Payments & Billing

• Billing & Fees
• Payments & Transactions
• Financial Reports & Statements

Communicate with Families & Staff

• Unsend/Edit a sent Email
• Add Jackrabbit to the safe sender list (whitelist) for emails
• Email families with an unpaid fee
• Email or print separate Statements per student

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Use Portals & Online Features

• Allow staff to see all activities and classes on Staff Portal
• Allow inactive families to enroll in Parent Portal
• Update or add a payment method in the Parent Portal
• Hiding client phone numbers in the Staff Portal

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Integrations & Advanced Features

• Text messaging usage guidelines
• Correct an automated task that isn't working
• View the details of a scheduled automation task
• QuickBooks option not available in Transactions menu

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Reports & Data

• Report on Students enrolled on multiple Waitlists
• List students by date of enrollment in a particular session
• Events not appearing on Instructor Time Reports
• Report for families with multiple students and ages

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Troubleshooting

• 🛠️New Portal Registration is allowing an Email Address to be entered in the Phone Number Field
• 🛠️Can not add/Remove Student from any fees except Tuition Fees
• 🛠️My Drop-ins are showing on my Procsss Class Registrations Report multiple times
• 🛠️Waitlist is showing incorrect when Class is restored

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Miscellaneous

• Jackrabbit UserID and password recovery
• Submit a ticket with a Jackrabbit Support Representative
• Require payment for Appointments at checkout
• Report for Drop Requests

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Product Guides & Reference Docs

• Camp Listings - Feature Overview
• Camp Listings Column Names and Aliases
• Show or Hide Columns in Camp Listings
• Sort Columns in Camp Listings