Use Jackrabbit

Configure Your System

• Add a transaction subtype
• Clone a User ID to easily create a new User ID with the same permissions
• Adjust User Permissions to control Jackrabbit access
• Grant staff access to Jackrabbit with a User ID

Manage People (Families, Students, Staff)

• Merge family accounts
• Data retention in merged families
• Family status with future enrollments

Schedule & Run Programs (Activities)

• Classes
• Appointments
• Camps
• Events
• Cancel a Class for the day

Collect Payments & Manage Billing

• Recurring appointment fees posting on the same day
• Fees not auto-posting during enrollment for classes with By Session Dates billing cycle
• Tuition discounts applying to larger fee instead of smaller fee
• Post a fee to specific classes

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Communicate with Families & Staff

• Email address is bouncing in Jackrabbit
• Send an email to a group of instructors
• Control where parent email replies are received
• Family opted out of emails by mistake

Use Portals & Online Features

• Parent Portal News & Announcements
• Set up separate accounts for divorced families
• Process payments for divorced families with shared accounts
• Share a Parent Portal account for divorced or separated parents

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Integrations & Advanced Features

• Connecting a Jackrabbit location to QuickBooks a class field
• View processing date for auto payments
• Go High Level Location ID is not being accepted when setting up CRM integration
• Enable a Feature in Jackrabbit Labs

Reports & Data

• Create a report of student medical needs and allergies
• Search for edited transactions
• Identify new students within a specific date range
• Find classes with multiple new enrollments

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Troubleshooting

• Enrollment confirmation email displays incorrect class start dates
• Logo not appearing on printed statements
• Strange or unexpected behavior in Jackrabbit
• Clear browser cache

Miscellaneous

• Delete Tuition Fee batch
• Customize Category 1, 2, and 3 labels in the Parent Portal filter menu
• Set registration fees to automatically post to new families
• Staff can't access student contact details in the Staff Portal

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