Edit declined, voided, or refunded payment confirmation emails

Objective

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Customize the email confirmation sent for declined, voided, or refunded payments.

Solution

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Manage declined, voided, or refunded payment confirmation emails from the Email Notification Settings in ePayments. You can enable or disable these email notifications and customize the Subject and Message families receive for each transaction type.

1. Go to Gear > Settings > ePayments.
2. Under Email Notification Settings, click the Manage Settings button.
3. Select either Declined Transactions, Voided Transactions, or Refunded Transactions.
4. For Enable this email?, select:
   • Yes to send the email for the selected transaction type
   • No to prevent the email from being sent for the selected transaction type
5. Update the Subject and Message fields, as needed.
6. Click the Save Changes button.

⚙️ User Permissions may limit access to this feature or functionality.