Email deliverability issues - Troubleshooting guide

If emails aren’t being received, the problem isn’t always immediately obvious. This guide links to articles that walk through some common causes of email delivery issues and how to resolve them.

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• Family opted out of emails by mistake
• Emails sent from Jackrabbit are not being received - email address bounced
• Reasons why an email may bounce
• Clear an email from the Email Bounce Listing report
• View the emails that were sent to a specific family
• Direct a family to view emails previously sent to them in their Parent Portal

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If none of the articles linked here resolve the issue, contact Support (use the ? icon in your Jackrabbit system). Include the affected email address, the type of email that isn’t being received, and the approximate time/date the message was sent and the team will hop in to help!