Parent Portal Drop Requests - An Overview

Parent Portal Drop Requests allow families to request that a student be dropped from a class directly through the Parent Portal. Instead of managing requests through phone calls or email, your staff can review, approve, or deny requests from one central location.

You control which classes accept online drop requests, whether advance notice is required, the reasons families can select, and whether families receive email notifications after a decision is made. This helps create a consistent, documented process for managing class withdrawals.

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🚀 Get started with Parent Portal Drop Requests

• Ensure users have the appropriate permissions:
  • Edit Class Summary is required to enable or disable Parent Portal Drop Requests for a class.
  • Edit All Classes is also required when updating the setting for multiple classes at once. 
• Parent Portal Drop Requests are enabled from the Summary tab of a Class record using the Allow Portal Drop Requests setting (default is No).
• Determine whether your organization requires a minimum notice period.
• Review your available drop reasons (Gear > Settngs > General > Drop-down Lists).

📋 How Parent Portal Drop Requests work

• Eable Parent Portal Drop Requests from the Summary tab of a Class record or through Edit All Classes for bulk updates.
• Configure optional Minimum notice periods using the Minimum notice (days) setting.
• Families submit drop requests from the More menu on a class in the Parent Portal.
• Drop requests appear on the Executive Dashboard > Alerts for staff review and an email is automatically sent to your organization.
• Staff approve or deny each request from the Drop Requests report.
• Email notifications can be sent automatically to inform instructors and families of the decision (default is No).
• Approved requests update the student's class enrollment.