Parent Portal Drop Requests - an Overview

Parent Portal Drop Requests let families submit class drop requests online while giving your team a single place to review and manage them.

Instead of juggling calls and emails, requests are submitted through the Parent Portal and appear automatically in your system. Staff can review, approve, or deny requests in one place, with optional automatic email notifications sent to families after a decision is made.

You can also set guardrails, like minimum notice requirements and predefined drop reasons, to keep requests aligned with your policies.

🚀 How do I get started?

• Use the Allow Portal Drop Requests setting (defaulted to No) to control drop requests:
  • for an individual class from the Summary tab of the Class record
  • for multiple classes using Edit All Classes
• Set a minimum notice period (if required) from the Summary tab of the Class record using the Mimimum notice (days) setting
• From the Parent Portal, families will request a drop from the More options icon (3 dots) on the class card
• Review and manage requests from the Executive Dashboard > Alerts section

📋 How does it work?

• A family submits a drop request from the Parent Portal
• The request appears in the Executive Dashboard > Alerts
• Staff review and approve or deny the request from the Drop Requests report
• Families can be kept informed by turning on email notifications for each drop request (off by default)
• The class reflects the updated enrollment status