Set up separate accounts for divorced families

Issue/Question

What do I do in the case of a family split and the parents need separate accounts?

Resolution

Use this option when contacts from the same family need to use their own Parent Portal accounts.

Create a Family Record for each contact. Families with multiple active students should have at least one student on each family account.
Add a Family Fixed Fee to each family account for half of the tuition owed by each contact.
Post the Fixed Fees to both accounts.
Process batch ePayments as usual.

⚠️ If there is only one active student, the family without the student will be inactive. Fees may need to be posted to the inactive family manually if the batch posting does not include inactive families.

⚙️Note: User Permissions may limit access to this feature or functionality.

See Share one Parent Portal account for divorced or separated parents and Process payments for divorced families with shared accounts for other options for split families.