How to see past billing batches

Issue/Question

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Is there a way to see whether a connection failure or a technical issue occurred when running billing?

Resolution

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You can review the status and details of any processed billing batch directly within Jackrabbit.

1. Go to Transactions > Recent Transactions > ePayments.

2. Locate the specific batch in the list.

3. Click the Details link for that batch to view:

• You will be able to see your declined transactions together at the top of the list, and your processed transactions below.  

• If you have questions regarding any technical issue, reach out to your ePayment team: [e-mail]

  ⚙️Note: User Permissions may limit access to this feature or functionality.