How to unlock my User ID account after failed login attempts

Issue/Question

How long is your account locked when you get locked out from failed password attempts?

Resolution

Users of the main account only get 3 attempts to log in with their information. A user account remains locked indefinitely until specific action is taken to unlock it. There are two ways to restore access:

Self-Service: Click Forgot Password on the main login page to reset it yourself.
Administrator Help: A staff member with the correct permissions can go to Gear > Settings > Users & Permissions, click the locked User ID, and select Restore User ID.

Pro-Tip for Shared Devices

If you use a public or shared work device, ensure browser auto-fill is disabled. This prevents someone else's saved credentials from triggering a lockout. If you have two failed attempts, it's safest to use the "Forgot Password" link immediately to avoid a full lockout.

⚙️Note: User Permissions may limit access to this feature or functionality.