User ID lockouts - Failed login attempts
Objective
Understand what happens when a User ID is locked due to failed login attempts.
Solution
A User ID is locked after three unsuccessful login attempts.
Once locked, the User ID remains locked until it is restored by one of the following methods:
- Use the Forgot Password link on the login page to reset the password and restore access.Â
- Have a User with the appropriate permissions restore the User ID from Gear > Settings > Users & Permissions by selecting the locked User ID and clicking Restore User ID.
If using a shared device, consider disabling browser autofill to prevent saved credentials from causing unintended login attempts and account lockouts.
⚙️ User Permissions may limit access to this feature or functionality.