Clear an email address from the Email Bounce Listing report

Issue/Question

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How do we remove people from the email bounce report?

Resolution

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Email addresses included on the Email Bounce Listing report will not receive email communication sent from Jackrabbit until they are removed from the list.

To remove an email address:

1. In Jackrabbit, go to Reports > Find Reports.
2. Enter a Keyword Search - email bounce.
3. Select Email Bounce Listing. 
4. Locate the affected email address and review the reason listed for the bounce.
5. Select the Remove checkbox on the far right for the email address.
6. In the confirmation pop-up, select Ok.

Once removed, the email address will begin receiving emails again. Check the Email Bounce report regularly to ensure your contacts are receiving communications.

⚙️ User Permissions may limit access to this feature or functionality.