Prevent Problem Accounts from enrolling in the Parent Portal

Objective

Prevent families marked as Problem Accounts from enrolling in Activities in the Parent Portal.

Solution

Manage enrollment restrictions for Problem Accounts in the Parent Portal Settings, Class Enrollment section.

Go to the Gear icon > Settings > Parent Portal > Settings.
Scroll down to the Class Enrollment section.
Under Allow Enrollment, select the checkbox For Prevent Problem Families.
Click Save Changes.

ℹ️ When the family selects an Activity to enroll in, they will receive the message, "There is a problem with your account and you cannot enroll at this time. Please contact us directly."

⚙️ User Permissions may limit access to this feature or functionality.