Cancel an Appointment Booking

Objective

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Cancel an individual Appointment Booking.

Solution

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Cancel an Appointment Booking from the Manage Booking window on the Appointments page using Cancel Appointment; if fees were posted with the booking, choose whether to delete those transaction fees when confirming the cancellation.

1. Go to Activities > Appointments.
2. Locate the Appointment Booking.
3. Click Manage Booking.
4. Click the Cancel Appointment button.
5. In the confirmation window:
   • If no fees were posted with the booking, proceed to Step 6.
   • If fees were posted with the booking, select Delete Transaction Fees to delete the associated fees, if applicable.
6. Click the Yes, Cancel Appointment button.

⚙️ User Permissions may limit access to this feature or functionality.