Registration fees not posting for existing families during enrollment
Issue/Question
Families are registering for the new session, and existing families are not getting charged the registration fee. All families (new and existing) should be paying a registration fee.Ā Ā
Resolution
You must update the Registration Fees settings to ensure that new and existing families are charged the registration fee for the current session.Ā
- Go to theĀ GearĀ icon >Ā SettingsĀ >Ā Registration FeesĀ >Ā New FamiliesĀ (left menu).
- In the Settings section, select the current session from theĀ SessionĀ drop-down.
- ClickĀ Save Changes.
- Go toĀ Existing FamiliesĀ (left menu).
- In the Settings section, select the current session from theĀ SessionĀ drop-down.
- Optionally, adjust or set theĀ Detect Registration Fees posted afterĀ date to the start of the current session to prevent duplicate fees if a registration fee has already been posted.
- ClickĀ Save Changes.
Note: Manually post the registration fee for families who have enrolled and weren't charged, as these changes will only apply to new enrollments.
āļøNote: User PermissionsĀ may limit access to this feature or functionality.