Registration fees not posting for existing families during enrollment

Issue/Question


Families are registering for the new session, and existing families are not getting charged the registration fee. All families (new and existing) should be paying a registration fee.Ā Ā 

Resolution


You must update the Registration Fees settings to ensure that new and existing families are charged the registration fee for the current session.Ā 

  1. Go to theĀ GearĀ icon >Ā SettingsĀ >Ā Registration FeesĀ >Ā New FamiliesĀ (left menu).
  2. In the Settings section, select the current session from theĀ SessionĀ drop-down.
  3. ClickĀ Save Changes.
  4. Go toĀ Existing FamiliesĀ (left menu).
  5. In the Settings section, select the current session from theĀ SessionĀ drop-down.
  6. Optionally, adjust or set theĀ Detect Registration Fees posted afterĀ date to the start of the current session to prevent duplicate fees if a registration fee has already been posted.
  7. ClickĀ Save Changes.

Note: Manually post the registration fee for families who have enrolled and weren't charged, as these changes will only apply to new enrollments.

āš™ļøNote: User PermissionsĀ may limit access to this feature or functionality.

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