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  1. Jackrabbit Technologies
  2. Use Jackrabbit
  3. Payments & Billing
  4. Billing & Fees
  5. Troubleshooting

Troubleshooting

  • Tuition posts twice with family and student fixed fees
  • Post Later option is greyed out in Post Tuition Fees
  • Tuition is prorating automatically during enrollment
  • Registration fees are not posting for Parent Portal Registration for New Families
  • Recurring appointment fees posting on the same day
  • Fees not auto-posting during enrollment for classes with By Session Dates billing cycle
  • Tuition discounts applying to larger fee instead of smaller fee
  • Registration fees not posting for existing families during enrollment
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installation, branding, customization