Text messaging with Jackrabbit and Twilio
Issue/Question
Can you tell me more about Twilio and texting in Jackrabbit?
Resolution
Jackrabbit has partnered with Twilio, a cloud communications provider, enabling you to send SMS text message alerts to your customers directly through Jackrabbit.
âť—To ensure high delivery rates and carrier compliance, this service is restricted to transactional alerts only (e.g., class changes, emergency closings). Marketing or promotional content is strictly prohibited. Review Jackrabbit's texting guidelines.
How texting works in Jackrabbit
Here's the high-level flow:
- You draft and send texts inside Jackrabbit (individuals, groups, classes, etc.).
- Jackrabbit passes the message to Twilio behind the scenes.
- Twilio delivers the SMS to the phone number you’re texting.
Pricing - what you pay for
âť—Jackrabbit sub-account setup is available only to our Clients with active, paid subscriptions in the US and Canada. Free trial users are not eligible at this time.
When you establish a Jackrabbit sub-account for Twilio, your account will be charged a one-time setup fee of up to $69.00. After setup, a monthly base fee of $4.90 will apply, which includes a $1.50 campaign fee and a $3.40 long-code phone number leasing fee, per number. Additionally, each text message sent and received incurs a fee of $0.02. These fees are subject to change, as Twilio may adjust pricing. We will keep you informed of any updates.
Text messaging charges are in addition to your monthly Jackrabbit subscription fees. All charges will be included in your monthly Jackrabbit invoice. You can request a detailed invoice of your texting activity at any time. Note: For customers outside the US and Canada, reach out to Jackrabbit Support if you need help setting up a Twilio account.
Get set up - we're here to help
There's a few things to step through to get set up with Twilio and Jackrabbit and we are here to help every step of the way!
Refer to Set up text messaging in Jackrabbit for guidance on the process.